System is the basic standard is everyone abide by benchmarking, the system is a basic management work. In order to facilitate more convenient for all staff to learn and find the main provisions of the relevant rules and regulations, the wind Compliance Control Center Management Corporation in combing the basis of the basic system, according to the contents of the operation and management of the company, control the risk of the business process, the adopted form of questions and answers the company carried out the basic system of carding and excerpts, in order to enhance full compliance of the operation and management guidance, standardized operation and management behavior, to prevent the risk of the operation and management to resolve. To facilitate the use of manual, as follows: First, the manual included in the system, in the time frame, it is the Company's inception to November 2008 issued by the continued application of the basic system. Second, the manual included in the basic system is in compliance management company initial combing system based on the directory to the centers and departments to identify and provide the basis of the basic system. Third, the manual scheduling is mainly in business process integration risk, there are some specific excerpts related to the main contents of the system, in principle, more than concern about the rigid requirements of the flexible mechanism to streamline the content. Fourth, in the manual editing process, a very small number of files on a text amendment. Editor of the Handbook has been the company's centers and departments of the strong support and help, and some manual editing of the program division provided valuable suggestions in this together to express our heartfelt thanks. This manual editing process to try to cover all aspects of the operation and management of the company's basic system, limited to the time of tension and other reasons, the omission is inevitable. System is not a once and for all sort of things, the manual system in accordance with changes in the company continue to be revised. Welcome to the valuable comments and suggestions to further improve the next revision.

Chapter 1 Product Management
     1.1 Value Management l
     1.2 asset-liability management 2
     1-3 Product Management 3
     1.4 References 8
Sales Management Chapter 9
     2.1 Individual Business 9
     2.2 Bank of agency business of a 1 2
     2.3 corporate business 1 8
     2.4 The continued collection of 19 business
     2.5 health insurance business 22
     2.6 Personal professional training 25
     2.7 References 28
Chapter III Operations Management 3 1
   3.1 Underwriting核赔management and 3 1
   3.2 document management 33
   3.3 Business records management 49
   3.4 business management 53 complaints
   3.5 surrender the management of 56
   3.6 References 57
Chapter IV of the management of information technology 59
     4.1 System security management 59
     4.2 IT service management platform 59
     4.3 Business Systems Management 60
     4.4 Computer Lab Management 6l
     4.5 Web site, network management 67
     4.6 PC machine management 72
     4.7 References 75
77 Chapter V resource management
     5.1 Human Resources Management 77
     5.2 management 90
     5.3 Financial Management 95
     5.4 References 11 5
Strategic management of Chapter VI 11 7
     6.1 public information management 117
     6.2 advertising and outreach activities the management of 121
     6.3 References 123
Risk Management Chapter VII 125
     7.1 Compliance Management 125
     7.2 Legal Services Management 127
     7.3 Audit Management 13 1
     7.4 Anti-Money Laundering Management 133
     7.5 References 138